F.A.Q.

We shoot at carefully selected outdoor locations and suitable indoor spaces across Malta, depending on the session style, weather, and your needs.

Just reach out through the contact form and we’ll take care of the details together.

Booking 1–2 weeks in advance works well for most sessions. For events or brand projects, the earlier the better.

Absolutely. Malta offers stunning coastal, architectural, and urban locations. We’re happy to suggest spots that match your style.

Yes — just let us know in advance. Plans change, and we’ll do our best to find a new date that works.

Your edited photos are usually ready within 7 to 14 business days. Once everything is prepared, we’ll send the gallery access details to the email address you provided for your session or booking.

Your final images are delivered digitally through your private LumioCUBE Client Area gallery. You’ll receive an email with your access details, so you can open your gallery, view your photos and download the final delivered images.

Yes. Every image is professionally color graded and retouched to ensure a consistent and polished result.

We don’t provide RAW files. We deliver fully edited, high-resolution images as part of our final service.

For most sessions, yes — you’ll be able to select your favorite images before we complete the final edit.

Yes. Printed photos can be arranged on request, depending on the format, finish and pricing.

After your photos are ready, we prepare a private LumioCUBE Client Area gallery for you. You’ll receive access details by email and can open your gallery using your email address and gallery PIN.

Please use the same email address you provided for your session or booking. This is the address we use to send your private gallery access details.

You can view your delivered photos and download the final images prepared for you. If your gallery contains more than one set, you’ll be able to switch between the available private galleries connected to your access.

First, please check that you entered the same email address and gallery PIN you received from LumioCUBE. If it still doesn’t work, contact us and we’ll help you verify your access.

For security reasons, private gallery access is temporarily locked after 3 incorrect email and PIN combinations. The lock usually lasts 60 minutes. This helps protect your private gallery from unwanted access attempts.

Yes. If your access is temporarily locked or you cannot log in, contact LumioCUBE and we’ll verify your request before resetting access. For verification, we may ask for your name, the email address connected to the gallery, the gallery or event name, and ideally the shooting date and location.

No. Please never send us your gallery PIN. LumioCUBE will never ask you to reveal your PIN or password. If your request is verified, reset information or further access instructions will be sent to the email address connected to your gallery.

No. Your gallery files are not publicly browsable. Access is handled through the LumioCUBE Client Area, and gallery images are only served after a valid login session and access check.

We accept bank transfers and cash. Payment details will be provided once your booking is confirmed.

Yes, a deposit is typically required to secure your booking date.

Of course. For brand, commercial, and event clients, we create tailored solutions based on your specific needs.

It depends on your package. Business and brand clients receive usage rights tailored to their project — we’ll define everything together.

Some images may be used in our portfolio or marketing, unless agreed otherwise in writing.

It’s our program for influencers and content creators — we support you with professional photography, visual branding, and building an authentic personal story.

Yes. We work closely with creators to build a visual identity that feels consistent and genuinely their own.