Lumio Cube Ltd. is committed to delivering high-quality photography and creative services.

If you are not satisfied with our services, you have the right to submit a complaint in accordance with this policy.

Complaints must be submitted in writing within 7 days of service delivery.

Please contact us at info@lumiocube.com and include all relevant details and any supporting evidence.

We will acknowledge receipt of your complaint within 3 business days.

We aim to provide a formal response within 14 business days.

Additional time may be required for more complex cases.

We may request further information from you where necessary.

Refunds are assessed on a case-by-case basis.

Refunds may be granted where services were not delivered as agreed.

Dissatisfaction based solely on personal preference does not automatically entitle the client to a refund.

Partial refunds may be considered where appropriate.

Deposits are generally non-refundable unless otherwise agreed in writing.

Refunds are not provided for delays caused by the client.

We are not responsible for failures caused by third parties.

This policy is governed by the laws of Malta.

Any disputes shall be subject to the jurisdiction of the Maltese courts.