A booking is confirmed only after written agreement and, where applicable, receipt of the required deposit.

Clients may cancel a booking by providing written notice.

Cancellations made more than 14 days before the service date may be eligible for a partial refund.

Cancellations made within 14 days of the service date may result in the loss of the deposit.

Cancellations made within 48 hours of the service date may incur the full service charge.

Requests to reschedule are subject to availability.

We will make reasonable efforts to accommodate requested changes.

Additional fees may apply.

In rare cases, Lumio Cube Ltd. may need to cancel a booking due to unforeseen circumstances.

In such cases, a full refund of all amounts paid will be issued.

Where possible, we will also make reasonable efforts to offer an alternative date.

Lumio Cube Ltd. is not liable for cancellations or delays caused by events beyond its reasonable control, including natural disasters, government restrictions, or emergencies.